tag:blogger.com,1999:blog-8951904624959546499.post3386303004896051421..comments2009-02-13T16:49:52.487-05:00Eric Jacobsonhttp://www.blogger.com/profile/08216361684596485033noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-8951904624959546499.post-53173371504816229232009-02-13T13:17:00.000-05:002009-02-13T13:17:00.000-05:00Eric,<BR/><BR/>I work at an insurance company, and in every reasonable situation that I can think of, the testers here have used the exact format that you are prescribing. I think it works well, but I've also noticed an additional problem: <I>Why does the tester's expected results matter?</I><BR/><BR/>This is part of selling our bugs reports, and the HICCUPPS mnemonic, http://www.developsense.com/articles/Testing%20Without%20A%20Map.pdf, helps me in focusing my research and providing a strong argument for why I expect the application to behave differently.<BR/><BR/>I suspect you've seen this before, but if not then I hope it helps you and the readers as much as it has helped me.Joe Harternoreply@blogger.comtag:blogger.com,1999:blog-8951904624959546499.post-73853481722815958882008-04-26T09:20:00.000-04:002008-04-26T09:20:00.000-04:00Hmmm...<BR/><BR/>That's a bad one. What is the bug? Do all three sentences describe a bug or something that works as designed? What are the repro steps? ...Terrible. <BR/><BR/>I hope I am correct in assuming this bug report did not come from a software tester.Eric Jacobsonhttp://www.blogger.com/profile/08216361684596485033noreply@blogger.comtag:blogger.com,1999:blog-8951904624959546499.post-14981119434824901062008-04-21T21:52:00.000-04:002008-04-21T21:52:00.000-04:00Well, Eric, that's very interesting. I am a software developer. At my work, I have come across a similar situation with testers not describing clearly about "buggy behavior." In fact, this style of description is quite often and natural to some people who often assume what others know s/he is talking about. Here is a recent example .<BR/><BR/>"All promos/events on both alternates do not appear in the recon file. My franchises appear in the recon file as No Run. My promo and event on both alternates do not appear in the recon file."<BR/><BR/>When I first read this bug description, I couldn't figure out where the bug is.Anonymousnoreply@blogger.com