Jimmy John’s Online Ordering - Bugs In The Wild

Perhaps Jimmy John’s should have hired some software testers before slapping their “Order Online” logo all over the place.

Yesterday, while entering a group order online, I had a little trouble typing my Delivery Instructions in the “memo-size” text box.

The only way to add a drink to your sandwich order was to add a second sandwich.  Um, I only want one sandwich.

I selected the earliest delivery time available:

However, after painstakingly collecting the orders of about 17 people, when I submitted my group order, Jimmy John’s showed me this user validation message:

And prior to me clicking the OK button, Jimmy John’s cancelled my entire order, including sending this email to all 17 people :

There is some additional context here that is too complex for this post.  Suffice it to say, I was irritated that my order was cancelled with no warning.

I called the Jimmy John’s phone number provided on the top of my screen and the dude said, “we have no idea how to retrieve your order, we just get a printout when it’s submitted”. 

In the end, the good people at my Jimmy John’s franchise accepted a fax with screen captures of my original group order (we tried email, but they couldn’t retrieve it) and they delivered the order flawlessly.